In today's competitive business environment, it has come to a point where
anything less than aggressive marketing is unproductive and worthless.
Marketers should be opportunistic and should grab every bone thrown at them.
Instant reaction to consumer behavior has become an integral part of
marketing. We, being online marketers, employ the same techniques ourselves but
certain catchy ones do grab our attention or even manage to impress us every
once in a while. So much so that we've decided to spend some of our valuable
time to write about real time marketing and its effects.
Even though this class of
marketing has been in existence for a few decades, it never really took off
until the internet and the social media started to spread among the general
public . There have been some stunts that have received widespread attention
from people all around the globe.
Oreo's real time marketing stunt during the
Superbowl received much attention owing to its timing, selection of target
audience, level of simplicity and most importantly the medium used. Months of
planning and preparation had indeed gone into the seemingly simple tweet that
was highly rewarded for being the epitome of opportunistic marketing technique.
As with all risky marketing techniques, real time marketing has had its share
of failures or "epic fails" in internet lingo. One such example is
the recent marketing effort from Gogo, an in-flight internet service provider.
While the Justine Sacco controversial tweet issue was at its peak of media
attention, Gogo tweeted the following.
A general analysis of the tweet
immediately reveals what went wrong here. First off, the issue taken up was
highly volatile and involved racial sentiments. Secondly, they decided to
market their product at the expense of someone's misfortune which came up to be
extremely selfish from their part. But when something pulls you down you should
get right back up. That is exactly what Gogo did by owning up to their mistakes
and tweeting an apology to all those who found the tweet selfish. The ability
to quickly recover from a hard blow comes as an integral part of real time
marketing, especially because of its spontaneous nature that overrules the idea
of an in-depth analysis of the action to be taken.
"People on the internet are
exposed to all kinds of things, so in theory they would have a higher threshold
to offense". This statement would have been correct if the Internet was
indeed an entity, but people fail to realize that it is composed of individuals
who have varying levels of tolerance and that all it takes is a spark to light
a wildfire. Anonymity is another factor that adds to the unpredictable nature of the internet, proving
it to be the only place in the world where you can say anything and get away
with it.
When it's all said and done you
still need to take a few risks if you want to reach the top, ask anyone at the
top of their respective industry, like us. See what we did there? Yes, real
time marketing to all those who just read our blog.
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